About - Maple's Coop
Maple’s Coop:
Our Story, Our Values, and Why Local Pet Care Counts
Maple’s Coop opened in 2024 in Downsville, NY to serve pet families who want professional care paired with hometown warmth. Our mission is to create a safe, calm, and skilled environment where pets receive individualized attention and owners receive honest, transparent communication. We know pets are family—our work is to make every grooming appointment, daycare visit, walk, or overnight stay a positive, health-promoting experience.
Our Founding Philosophy
Compassion
Treat every animal with patience, respect, and kindness.
Expertise
Maintain high training standards and keep staff current on grooming, handling, and pet first aid.
Communication
Provide clear updates, photo reports, and honest advice for at-home care.
Community
Be a reliable local resource for Downsville residents and the surrounding areas.
Who We Are: Our Team and Training
Our staff includes certified groomers, experienced pet handlers, and certified pet first aid responders. Each groomer has hands-on experience with a wide range of breeds and coat types — from double-coated herding breeds to delicate long-haired show coats and sensitive-skinned seniors. We invest in ongoing education, attending workshops and training to refine techniques in de-shedding, breed-standard trims, and stress-free grooming approaches. Our daycare supervisors receive behavioral training to recognize signs of overstimulation or discomfort so play groups remain safe and fun.
Many pets fear grooming. Maple’s Coop uses low-stress protocols: slow introductions, quiet spaces, positive reinforcement, and breaks when needed. For anxious or reactive animals we build desensitization plans that include short practice sessions, gentle handling, and owner collaboration. We avoid forceful restraint and instead use calming strategies like slow massage, scent familiarization, and tapered exposure to grooming tools.
A Focus on Low-Stress Grooming
Health & Safety Policies
Vaccination Requirements
accination verification for group services (distemper, parvo, rabies, and bordetella where applicable)
Flea & Tick Prevention
Up-to-date flea and tick prevention recommendations
Sanitation & Cleanliness Protocols
Cleanliness protocols: station sterilization, bedding changes, and laundry cycles
Daily Health Monitoring
Medical watch: daily checks on boarding pets and immediate notification for any changes in appetite, behavior, or well-being
Veterinary Care Transparency
Transparent reporting when treatment by a veterinarian appears necessary
Cleanliness protocols: station sterilization, bedding changes, and laundry cycles
Community Involvement and Local Partnerships
Maple’s Coop believes in community collaboration. We partner with local veterinarians for referrals, participate in community fundraisers, and support pet adoption events. We also host occasional workshops for owners—covering topics such as at-home nail care, basic coat maintenance, and seasonal skin care tips for pets exposed to winter salts or summer sun.
Why Local, Independent Pet Care Matters
Personalized attention
Local businesses can tailor services to your pet’s unique needs.
Faster communication
Direct access to staff who actually handle your pet daily.
Community knowledge
Local groomers understand area climate and seasonal needs influencing coat care.
Relationship continuity
You build trust with a consistent team who knows your pet’s history.
Ethics and Animal Welfare
We operate with ethics and transparency. We refuse services when a pet’s health would be compromised, and we require veterinary clearance for certain medical conditions. Allergies, dermatological issues, and post-operative care are treated with extra caution and, when necessary, with the guidance of a veterinarian.
Our Sustainability and Ingredients Promise
Maple’s Coop favors environmentally responsible cleaning products and grooming supplies. Our shampoos and conditioners are chosen for gentle, breed-appropriate formulations with plant-derived ingredients when possible. Our homemade treats use simple, wholesome ingredients and are prepared and stored with food-safety practices in mind.
What Owners Say
Clients commonly praise our calm approach, detailed aftercare notes, and the visible improvement in coat texture and behavior following visits. New clients often report relief after discovering a local team that can manage a nervous or high-energy pet with success.
Care Programs and Memberships
Monthly Groom Membership
Scheduled grooms with priority booking and discounted upgrades
Daycare Packs
Pre-paid day passes at a reduced per-day rate
Overnight Boarding Bundles
Discounts for multi-night stays during travel seasons
Treat & Photo Add-On
Purchase pet photography sessions and treat packs with your grooming visit
Frequently Asked Questions
What payment methods do you accept?
We accept cash, major credit/debit cards, and contactless payments in person.
Do you take walk-ins?
Appointments are recommended. Limited walk-in availability is possible but not guaranteed.
Can you groom dogs with medical conditions?
With veterinarian approval and prior consultation, we can often accommodate special needs.
How are aggressive or protective pets handled?
We assess on a case-by-case basis and may require behavioral modification plans or referral to specialized services.
Contact & Visit
We welcome visits and phone consultations. Reach us at (607) 353-5832 or stop by 56 Clark Street, Downsville, NY 13755. Our front desk team is happy to answer questions, provide tour information, and schedule your pet’s next appointment. (CTA 1) Call (607) 353-5832 to book your consultation. (CTA 2) Ask about our New Client Welcome package when you call.
